What I learned from Oprah


Mom invited me to go with her to the Oprah show!  It was a great time and of course I was analyzing the entire experience.  First off, the audience department is amazing.  Not sure how many times they called mom.  But that they know 133 audience members (266 total, each invite gets to bring a guest).  They knew why each one was there and where they needed to be at any point.  It was just amazed all the logistics involved here.  And when we all entered the studio, getting us seated, noticing color mismatches and repositioning people, quite the attention to detail.

Then, the show airs and you watch how the studio department including set designers and all interact.  The show was nearly flawless (except some trouble with Skype).  I realized what type of manager Oprah is in this sitting.  She acknowledged her audience during commercial breaks, making eye contact with several members of the audience as she waved up into the upper seating.  I know this seems dismal and not important, but sometimes we all walk down the sidewalk without making eye contact with someone in passing, shoot we email our co-workers who are sitting right next to us.  It’s great to witness something different about this space, it’s not all corporate, business as usual, well the stereotype, perhaps based on my experiences.  It’s more of a way of life.

Oprah did not seem to be a micro-manager in our short time in the same room.  It is clear that everyone knew what’s expected of them.  Everyone has their responsibilities and everyone understood what brand they were representing in performing them.  Every aspect bled Oprah.  Even in our shopping experience at the Oprah store.  You know that this woman is busy and doesn’t have time to decide which bag our purchases will be placed in or even what imports to bring in from Africa.  I found it amazing at how seemingly well this company operates.  Kudos to Oprah and I hope your business practices bleed on all of us as well.


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